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OUR PRIVACY POLICY
Effective Date: January 30, 2024

This Privacy Policy governs the manner in which Procera collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.proceragin.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Procera.

Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, IP address referring URL, ad data, device identifiers, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Cookies and other Tracking Technologies:
Our Site may use “cookies” or other similar technology to enhance User experience or display advertisements. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Your browser or device may include “Do Not Track” functionality. Our information collection, disclosure practices, and the choices that we provide, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received.

We may use third-party analytics services on the Site, including Google Analytics. These analytics service providers use cookies or other tracking technologies to help us analyze how users interact with and use our Site, compile reports about activity on the Site, and provide us other services. The technologies may collect information such as your IP address, time of visit, whether you are a return visitor, any referring website, and other information. We do not use these analytics service providers to gather information that personally identifies you. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. 

We may work with third-party companies who also use these technologies to provide advertisements on our Site and other third-party websites. These third parties may use these technologies to collect information about you when you use the Site. They may collect information about your online activities over time and across different websites and other online services. They may also use persistent identifiers to track your Internet usage across other websites in their networks beyond our Site. They may use this information to provide you with interest-based advertising or other targeted content. While we do not knowingly provide these entities with information that personally identifies you, such third parties may, with sufficient data from other sources, be able to personally identify you, unknown to us. Some content, applications, and advertisements on the Site may be served by unaffiliated third parties. We do not control these third parties’ tracking technologies or how they may be used. We are not responsible for the content or privacy practices on any website not operated by us to which our Site links or that links to our Site.

You also have choices related to interest-based advertising. Many browsers automatically accept cookies, but you can usually modify your browser’s setting to decline cookies if you prefer. Note that if you choose to remove cookies, you may remove opt-out cookies that affect your advertising preferences. Many of the third-party advertisers that place tracking tools on our Site are members of programs that offer you additional choices regarding the use of information about you for advertising. You can learn more about the options available to limit these third parties’ use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance, as well as Facebook and New Relic. Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings, see the support information for Apple, Android or Windows devices.

How we use collected information:
Procera may collect and use Users personal information for the following purposes:
To process orders and improve customer service;
Your information helps us to more effectively respond to your customer service requests and support needs;
To administer a marketing, promotion, surveys or other Site features;
To send Users information they have requested about topics we think will be of interest to them;
To send periodic emails; and
To maintain the security and availability of Site and to protect our rights.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include blog content, company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information:
We do not sell, trade, or rent Users names or contact email addresses to unaffiliated third parties for their own marketing purposes. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided you have given us your permission.

We may change our ownership or corporate organization while providing the Site. We may transfer some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets, or any line of business, change in ownership control, or financing transaction. Under such circumstances, we will request the acquiring party to follow the practices described in this Privacy Policy with respect to previously collected information. Nevertheless, we cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat information about you in the same way as described in this Privacy Policy.We may also use or disclose information we collect from or about you if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or our Site; (b) protect and defend our rights or property, the Sites, or our users; (c) respond to a third party that alleges that you have infringed their intellectual property rights; or (d) act to protect the personal safety of us, users of the Site, or the public.

Compliance with children’s online privacy protection act:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under legal drinking age, and no part of our website is structured to attract anyone under the legal drinking age in their location.

Visitors Outside of UNITED STATES:
If you use our Sites outside of UNITED STATESvyou understand and consent to the transfer of information we collect from or about you to, and the collection, processing, and storage of information about you in UNITED STATES and elsewhere. The laws in these countries may be different than the laws of your country. 

Changes to this privacy policy:
Procera has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
ProceraSameer Business Park Mombasa Rd Nairobi, Kenya
+254 703 894297
taste@proceragin.com

All rights reserved.
FAQ'S FOR DTC
All of the customer service for orders placed on our site is handled by our partner, Barcart. Please see below for more information.

Shipping Policies

All purchases of alcohol made on this website are managed by an independent technology provider,
Barcart, and processed & fulfilled by licensed alcohol retailers across the country.

Procera Gin is not a licensed beverage alcohol retailer and is not involved with the sale or delivery of alcohol products.

Please review the FAQ’s below and
Barcart’s terms for more information about orders placed on this website.If you have issues with an order you placed on this website, please either reply to your order confirmation email or send an email to support@getbarcart.com.


Frequently Asked Questions

What is the typical processing time?
Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.

My order is taking longer than expected to process. Where is my order?
We are so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability.Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment. Feel free to send an email to support@getbarcart.com if you have any questions about your order.

How can I cancel my order?
Please send an email to support@getbarcart.com right away! Be aware if your order has already been confirmed by a retailer, Barcart cannot guarantee they will be able to cancel your order.

What name will appear on my bank statement?
All payments are processed by our ecommerce fulfillment partner, Barcart, so you will see BARCART/MASH&GRAPE on your statement when completing your purchase.

Can I use a different billing and shipping address?
Absolutely. At the checkout page, just be sure to uncheck the "same as billing address" option and you will then be prompted to enter a different billing address (the first address you enter when you checkout is the shipping address).

I need to change my address.
Please send an email to support@getbarcart.com right away! Be aware if you are reaching out longer than two hours after your order has been placed, or you are looking to change your address to a different state, Barcart cannot guarantee that they will be able to satisfy your request.

Can I get my order shipped to a P.O.Box?
Nope, sorry. With alcohol deliveries, someone 21 years old or older with a valid ID must sign for the package or UPS/FedEx will not deliver it.

I missed the carrier’s delivery attempt. What do I do next?
Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.If the package is returned to the sender, please send an email to support@getbarcart.com.  Be aware that there may be additional fees to help offset the costs of retailers accepting returned packages or reshipping orders.

What if my product is damaged?
Please send an email to support@getbarcart.com and they will be happy to help.

How do refunds work?
Barcart cannot guarantee that a retailer will agree to accept a return or exchange. Please review Barcart’s terms before purchasing and send an email to support@getbarcart.com if requesting a refund.If your order is refunded, the refund will be processed directly by Barcart and may take 5-10 days to post back to your original payment method.Due to policies set in place by our payment processor, Barcart must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.

What is the return policy?
According to New York State law, Mash&Grape can only accept the return of defective goods. In such instances we will offer a replacement of the same item (subject to availability), refund the credit card used to purchase the item, or issue a store credit for the amount that was paid for the item. We cannot accept returns of items that have been opened already. Shipping and handling costs are non-refundable. All returns must be made within 30 days of purchase. Please send an email to support@getbarcart.com with any specific questions regarding returns and refunds.

What's the best way to contact customer service?
By direct email - support@getbarcart.com. Someone will get back to you ASAP - between the hours of 9AM - 6PM EST, Monday-Friday. If you're emailing them on weekends or holidays our responses may be delayed as well. 
BUY NOW SHIPPING FAQS
All of our orders are sent through our partner, Mash&Grape. Please see below for more shipping information.
If you have any further questions or need some assistance, please contact customer service at
openbar@mashandgrape.com

SHIPPING
What States do you ship to?
We work with our retail partners to ship to all states in the continental United States except for the following:

Alabama
Arkansas
Michigan
Mississippi
Oklahoma
South Dakota
Tennessee
Utah
Vermont

Should I ship to my work or home?
We strongly recommend you ship to your work/office. Someone over the age of 21 with a valid ID must sign for the package, and packages cannot be left on stoops or at doorways due to the laws surrounding alcohol in the States.

How do you ship your products?
We offer Flat Rate shipping of $19.99 for one bottle of Procera Gin and $14.99 Flat Rate shipping for orders of two or more bottles via a common carrier like FedEx, UPS etc. We offer other expedited shipping options at checkout.

Must I be home to receive my order?
Yes! As per alcohol laws, someone over the age of 21 must sign for the package. UPS/FedEx will not receive packages on doorways/stoops. As such, we highly recommend you get the order shipped to your place of work/office. 

Can I get my order shipped to a P.O.Box?
Nope, sorry. With alcohol deliveries, someone 21 years old or older with a valid ID must sign for the package or UPS/FedEx will not deliver it. 

Can I track my package?
Absolutely. Once your order is fulfilled, you will receive a shipping notification email and a tracking number.What happens if I place an order on a Friday?Orders placed on a Friday after 1PM will not be picked up by UPS/FedEx till the following Monday, subject to availability. As soon as the package is ready to be shipped, we will send you a notification email with a tracking number so you can anticipate delivery.

What happens if I miss delivery of my order because I was not home?
T
ypically after three unsuccessful attempts at delivery, the shipment is returned to us at our hub. At this point, we will refund you for the item(s) minus a restocking/reshipping fee of $15. Rest assured, restocking fees are by no means a way for us to get rich and retire - they just allow us to offset the costs we bear when we ship your products out and receive them back if you're unavailable. 

Can I change the delivery address of my order when the package is in enroute?
If the updated address is within the same state, you may be able to make changes (no guarantees though!), but if you would like to change the address to a different state, this is not possible unfortunately. Let us know right away if you want an updated address by emailing us at openbar@mashandgrape.com. Note, an address change fee will apply. 

What is the return policy?
According to New York State law, Mash&Grape can only accept the return of defective goods.  In such instances we will offer a replacement of the same item (subject to availability), refund the credit card used to purchase the item, or issue a store credit for the amount that was paid for the item. We cannot accept returns of items that have been opened already.

Shipping and handling costs are non-refundable.

All returns must be made within 30 days of purchase.

Please contact customer service at
openbar@mashandgrape.com with any specific questions regarding returns and refunds.
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